Patient experience & co-design programme

Quality Performance

Patient Experience and Co-design Programme
Working with patients to make things better

Working with patients

To improve and enhance our patient care services

Our consumer community

The amazing people who help us

See a live project

Come on the journey with us

Coming soon

Consumers/patients are essential partners when it comes to co-design. By sharing their ideas, experiences and stories, they give key insights into how we can make changes for the better.

Currently there are 3 projects underway:

We are never too busy to answer the call bell

The Kōrero Mai - patient, family, and whānau escalation programme is the second workstream within the Health Quality Safety Commission’s (HQSC).

Coming soon

Mapping the surgical patient journey

To discover critical or touch points - those moments that matter to patients, and the hospital teams’ to ensure they can provide the best experience for patients whilst delivering safe high-quality care and services.

Coming soon

Patients helping to manage their own blood clots risk

Our initiative, based on consumer research, deals with the challenge of increasing our patients's blood clots risk awareness, providing tools to help patients to care for themselves.

Quality Performance

Patient Experience and Co-design ProgrammeWorking with patients to make things better

Working with patients

Our consumer community

See a live project

Consumers/patients are essential partners when it comes to co-design. By sharing their ideas, experiences and stories, they give key insights into how we can make changes for the better.

We are never too busy to answer the call bell

Mapping the surgical patient journey

Patients helping to manage their own blood clots risk

Patient Experience and Co-design Programme
Working with patients to make things better