Administration Support – Reception
Southern Cross North Harbour Hospital
Southern Cross North Harbour Hospital is the only private surgical in-patient hospital on the Auckland’s North Shore. North Harbour Hospital has 8 Operating Rooms, a 14 bed Post Anaesthetic Care Unit, a modern well-equipped day stay facility unit and a 70-bed ward which includes a 4-bed intermediate care facility (ICF).
Surgical specialities include General Surgery, Gynaecology, Oral & Maxillofacial surgery, Urology, Orthopaedic surgery, Plastic and Reconstructive surgery, Urology, Otolaryngology and Robotic Surgery. In addition to the hospital, the broader North Shore campus is also home to a purpose-built endoscopy suite, on-site cardiology services, cancer care, pharmacy, sports medicine, radiology and more.
Mō te Tūranga | About the Role
Southern Cross North Harbour Hospital is looking for a warm, professional, and highly organised Administration Support person to become the welcoming face of our hospital.
This is a true front‑of‑house role, ideal for someone who loves being at the centre of activity and takes pride in delivering outstanding first impressions. As the first point of contact for patients, visitors, and medical specialists, you’ll play a critical role in creating a calm, friendly, and reassuring environment from the moment people walk through our doors or call the hospital.
Your days will be varied and fast‑paced, balancing reception duties with essential administrative support. You’ll manage a busy reception desk, respond to phone and email enquiries, greet and coordinate visitors, support patient flow, and ensure our reception areas run smoothly and professionally. You’ll also assist with patient documentation, revenue processing, and general administration that supports the wider hospital team. You’ll be trusted to handle sensitive information with care, juggle competing priorities, and work collaboratively with clinical and administrative teams to ensure every patient experience is seamless and positive.
Ngā pūkenga me ngā wheako | Skills and experience
- Proven experience in reception, front‑line customer service, or patient-facing roles
- A warm, professional, and empathetic communication style — you put people at ease
- Strong organisational skills with the ability to multitask in a busy environment
- Confidence managing phone, email, and in‑person enquiries simultaneously
- Experience handling payments, invoicing, or revenue processing is advantageous
- Comfortable using Microsoft Office and learning new digital systems
- Understanding of patient confidentiality, privacy requirements, and professional discretion
- Previous experience in a healthcare or clinical setting is beneficial but not essential
- Knowledge of the Privacy Act and Te Tiriti o Waitangi principles is an advantage
- Reliable and flexible, with the ability to work rostered hours, including weekends when required
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion.
We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.
Casey, Sterile Services Department at Southern Cross Invercargill Hospital
Do you have Sterile Services experience?
We are always looking for individuals experienced in Sterile Services to join our team. If you are a detailed orientated team player, with excellent communication skills, and would like to be considered for future roles at Southern Cross hospitals, let us know.
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Casey, Sterile Services Department at Southern Cross Invercargill Hospital