Solution Delivery Specialist

Solution Delivery Specialist 

Mō te Tūranga | About the Role

We are currently seeking an experienced Solution Delivery Specialist to join our National Office team, the Auckland CBD. 

The Solution Delivery Specialist role is responsible for delivering effective and timely application support, improving applications, data and processes to ensure business outcomes and stakeholder needs are delivered swiftly and effectively. Primarily the role focuses on providing technical leadership for a range of deliverables across systems admin, application maintenance/lifecycle, L2/L3 support, projects, UAT, test automation and continual service improvement related activities.

You will provide technical and functional support to customers and stakeholders and will highly engage with our vendors. You will become the subject matter expert (SME) and will be involved on projects and enhancements that will require coordination, testing and implementation. 

You will participate in an afterhours implementation for any upgrade or enhancement and on call roster to provide assistance to level 1 support.

Ngā pūkenga me ngā wheako | Skills and experience

• A customer centric team player with the ability to navigate complex problems and identify smart solutions
• At least 5 years’ experience in application development, application support and maintenance roles
• Experience in supporting, administrating and maintaining patient administration applications (Dedalus WebPAS, MedTech Evolution or similar) and ability to understand patient clinical and administration workflows, business needs and functions
• Ability to translate complex concepts into plain English when engaging with business stakeholders, vendors, developers, project managers and business analysts
• Experience with SQL script development and reporting tool such as Crystal Report and CyberQuery
• Experience in managing L2/L3 application support activities, problem management, incident management and business impact analysis
• Experience with software development lifecycles; traditional SDLC, or modern “agile” methods
• Experience operating within an Agile, ITIL or Dev Ops environments
• Experience with application integration to Rhapsody, Snowflakes, or similar
• Experience with SaaS and on prem technologies, systems and tools such as; Jira, VB/SQL scripting, M365, SQL Server Management Studio, Toad or other tool for Oracle data analysis and Putty/SSH. 
• Operational and workflow experience with service management tools such as ServiceNow or Cherwell
• A tertiary level qualification in a relevant field or equivalent experience

Ngā mea ka taea e mātou te tuku I a koe | What we can offer you: 

• Competitive remuneration package
• Funded health insurance
• Christmas and New Year breaks 
• Flexible working arrangements
• Discounts on products and services from a range of our partners
• Employee referral bonus scheme 
• Opportunity to be part of our Employee Rainbow Network 

Ko wai matou | Our Organisation 

Southern Cross Healthcare is driven by a clear purpose to advance the provision of quality healthcare in Aotearoa New Zealand.  

Our strong ‘for purpose’ organisational ethos means we don’t merely think in financial quarters, we think in generations and the decades it takes to get there. 

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion

As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people. 

We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.

If you would like to discuss your specific needs and how we can support you, please reach out to our Talent Acquisition team at careers@schl.co.nz for a confidential conversation. 

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