Patient Services Manager

Patient Services Manager 

Hamilton Hospital 

Mō te Tūranga | About the Role

We are seeking an experienced Patient Services Manager to join the Senior Leadership Team at Southern Cross Hamilton Hospital. In this pivotal role, you will oversee the Ward, Day Stay and Pre-admission departments, ensuring seamless and efficient service delivery.

As Patient Services Manager, you will lead and support our dedicated team of amazing health professionals to provide high-quality, patient-centred care. You will be instrumental in fostering strong partnerships with medical specialists while maintaining a financially sustainable service that delivers outstanding patient outcomes.

A key member of the Senior Leadership Team, the Patient Services Manager will work closely with the General Manager to drive the hospital's strategic goals, inspire enthusiasm, and remain agile in responding to market challenges.

Southern Cross Hamilton Hospital is a state-of-the-art private surgical facility located in central Hamilton. We proudly serve the Waikato region, offering a comprehensive range of surgical specialties. Following extensive upgrades, our hospital now features seven fully equipped operating theatres, 60 inpatient beds, and a modern Day Surgery Unit. Our specialties include orthopaedics, gynaecology, ophthalmology, neurosurgery, spine, ENT, and general surgery.

Ngā pūkenga me ngā wheako | Skills and experience

• A minimum of 5 years of proven leadership experience in operational management within a hospital environment
• A Registered Nurse in New Zealand with a current practicing certificate
• A tertiary qualification in nursing, management, or a related discipline
• Experience managing budgets 
• Experience in team management and conflict resolution 
• Passionate about safety and excellent standards of patient care
• Committed to continuous quality improvement

Ngā mea ka taea e mātou te tuku I a koe | What we can offer you: 

• Competitive remuneration package
• Funded health insurance
• Christmas and New Year breaks 
• Nursing Council of New Zealand approved PDRP 
• Discounts on products and services from a range of our partners
• Wellbeing programme
• Employee referral bonus scheme 
• Opportunity to be part of our Employee Rainbow Network 

Ko wai matou | Our Organisation 

Southern Cross Healthcare is driven by a clear purpose to advance the provision of quality healthcare in Aotearoa New Zealand.  

Our people are at the core of everything we do and the care we provide. We combine the skills of more than 4,000 people, including 2,000 nurses and anaesthetic technicians working with more than 1,200 specialists, surgeons, anaesthetists, and allied health professionals. 

Together, we are one of the largest providers of healthcare in Aotearoa New Zealand and the most trusted brand in our industry.  

Our strong ‘for purpose’ organisational ethos means we don’t merely think in financial quarters, we think in generations and the decades it takes to get there. 

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion

As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people. 

We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.

If you would like to discuss your specific needs and how we can support you, please reach out to our Talent Acquisition team at careers@schl.co.nz for a confidential conversation. 

Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora 

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare. 

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