Active + Service Delivery Manager
Mō te Tūranga | About the Role
As one of our Service Delivery Managers at Active+, you’ll step into a pivotal leadership role where you’ll oversee the delivery of ACC contracts and private rehabilitation services across a portfolio of community health and wellbeing services. You’ll lead a passionate team of service coordinators, ensuring seamless coordination with our network of healthcare providers and empowering them to deliver exceptional care. This is a role where leadership meets impact – you’ll not only guide day-to-day referral operations but also shape the quality, efficiency, and innovation of the services we provide.
From managing contract performance and provider relationships, to ensuring smooth claims administration, high-quality standards, and compliance with health, safety, and privacy requirements, you’ll be the driving force behind service excellence. You’ll take the lead on key projects, contribute ideas for growth, and work closely with our Heads of Service Delivery to evolve and expand your portfolio. If you thrive on making a tangible difference, fostering strong partnerships, and turning strategy into results, this role offers the opportunity to create lasting impact for our clients, providers, and communities.
Ngā pūkenga me ngā wheako | Skills and experience
- A relevant qualification in business administration, management, or a health discipline (preferred), backed by proven success in operational and leadership roles.
- Experience managing administration teams, guiding performance, and building strong relationships with external providers to ensure outstanding service delivery.
- Experience working with ACC and strong knowledge of community rehabilitation contracts.
- A solid background in health-based administration and management within a New Zealand setting, with the ability to implement and embed effective business process changes.
- Exceptional organisational skills, with the ability to prioritise, problem-solve, and work efficiently and independently in a fast-paced environment.
- Strong communication skills, both clear and concise, paired with the ability to build genuine rapport with a wide range of stakeholders.
- High motivation and a natural drive to achieve results, supported by skills in customer relationship management and a quality approach to systems improvement.
- Technical proficiency, ideally with knowledge of Gensolve, Microsoft 365, Excel and other platforms used by Active+.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package, with an extra ‘appreciation day’ per annum, generous Christmas/New Year breaks, and long service benefits.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and funded on-line GP and EAP access.
- Flexibility & Growth: Flexible working arrangements and well-supported learning opportunities, with professional development and access to Southern Cross Learning Hub modules including Cultural programmes.
Ko wai matou | Our Organisation
Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,500 health providers across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion
As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people.
We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare
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Casey, Sterile Services Department at Southern Cross Invercargill Hospital