Business Growth and Operations Manager
Southern Cross Wellness Partners
Southern Cross Wellness Partners was established in 2024 through the merger of Raise Mental Health (EAP and mental health services) and MedPro Healthcare (occupational health nursing). As a wholly owned subsidiary of Southern Cross Healthcare, our vision is to help people live their best lives by reimagining healthcare. Guided by our Reimagining 2033 Strategy, we’re shaping the next generation of healthcare in Aotearoa New Zealand—creating an integrated, connected ecosystem that supports patients, their whānau, specialists, and funders across the full continuum of care.
Mō te Tūranga | About the Role
As our Business Growth and Operations Manager, you'll play a pivotal role in shaping the next chapter of our organisation's success. This is far more than a traditional management position—it's an opportunity to bring together commercial expertise and operational leadership to ensure that what we promise our clients is matched by exceptional delivery. You'll own the entire client journey, from identifying and securing new business opportunities through to ensuring outstanding service outcomes, creating seamless experiences that build trust, strengthen partnerships, and fuel sustainable growth.
Working at both a strategic and operational level, you'll drive revenue growth, develop and execute innovative business development strategies, and build a strong pipeline of future opportunities. You'll lead tenders and contract negotiations, cultivate influential relationships with clients and stakeholders, and use market insights to identify emerging opportunities. At the same time, you'll provide inspiring leadership to multidisciplinary teams, building capability, fostering accountability, and creating a high-performing culture that thrives in a dynamic and evolving environment.
This is a role for someone who loves turning ideas into action. You'll design and refine systems that enable scalable, efficient service delivery, ensuring resources, operations, and client commitments are aligned for long-term success. Using data and insights to guide decision-making, you'll monitor performance, optimise financial outcomes, and continuously improve the way we work. If you're energised by the challenge of driving growth, leading change, and making a genuine impact on both clients and teams, this is your chance to help shape the future of an organisation committed to delivering exceptional outcomes and meaningful difference. This is a full-time, permanent role based at our National Support Office in Auckland’s CBD.
Ngā pūkenga me ngā wheako | Skills and experience
- A proven track record in commercial leadership, sales, or business development, with the ability to identify opportunities, drive growth, and deliver exceptional results.
- The ability to think strategically while rolling up your sleeves to execute, confidently navigating both the big picture and day-to-day operational demands.
- Experience leading within healthcare or other complex service delivery environments, balancing customer needs with operational excellence.
- A passion for continuous improvement, with experience designing, implementing, and enhancing systems, processes, and ways of working that enable scalable success.
- Strong leadership capability, with a talent for motivating, developing, and guiding teams through growth, change, and evolving business environments.
- Outstanding stakeholder engagement and influencing skills, with the confidence to build trusted relationships and communicate effectively at all levels.
- Commercial acumen and business savvy, including experience in pricing strategies, contract negotiations, revenue management, and delivering sustainable financial outcomes.
- Highly developed analytical, problem-solving, and decision-making skills, using data and insights to drive performance and identify opportunities for improvement.
- An understanding of Health & Safety and Privacy principles, or a willingness to build knowledge in these areas
- A relevant qualification in business, management, healthcare, or a related discipline would be advantageous.
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package and relocation allowance.
- Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, generous Christmas/New Year breaks and long service leave provisions.
- Flexibility & Growth: Flexible working arrangements and a tailored and supported development plan.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.