Bookings Coordinator – Fixed-term Contract
Southern Cross Brightside Hospital
Southern Cross Brightside Hospital in Epsom, Auckland has 33 in-patient beds and 6 day-stay chairs. Surgical specialities include Orthopaedics, Urology, Gynaecology, General Surgery, Plastic and Reconstructive Surgery and Otolaryngology.
Our hospital features an intermediate care facility, a specialised post-operative ward for patients with medical conditions or surgical issues that require an enhanced level of monitoring and care. The beds are equipped to support invasive monitoring, medical infusions, and a 24-hour monitoring service, with specialised nurses with the knowledge and skills to deliver a more sophisticated level of care as required.
Mō te Tūranga | About the Role
We’re looking for a highly organised and customer-focused Bookings Coordinator to join our team on a 12-month fixed-term contract, covering parental leave. This is a varied and fast-paced role where you’ll be at the heart of our hospital operations, working closely with specialists, their support teams, hospital departments, patients and visitors to ensure the seamless coordination of patient bookings and admissions.
As one of the key points of contact, you'll play an important role in delivering an exceptional experience while keeping everything running smoothly behind the scenes. You’ll be responsible for coordinating operating theatre lists, communicating with surgeons and medical specialists, managing booking information, supporting patient admission planning, and providing high-quality administrative support across the hospital. No two days are the same, making this a fantastic opportunity for someone who enjoys building relationships, solving problems and staying one step ahead.
This is a part-time (0.7 FTE), on-site opportunity, working Tuesdays, Wednesdays, Thursdays and alternate Fridays. Offering a great work-life balance, you'll work standard business hours. If you thrive in a busy environment and love making a positive difference through outstanding service and organisation, we’d love to hear from you.
Ngā pūkenga me ngā wheako | Skills and experience
- Proven experience in a customer service, administration or coordination role
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with a wide range of stakeholders
- A proactive, adaptable and team-focused approach
- A professional and approachable manner when interacting with patients, visitors and medical professionals
- Strong organisational skills with the ability to prioritise competing demands and maintain attention to detail
- Confidence working with systems and technology, particularly with Microsoft Office
- The ability to maintain confidentiality and handle sensitive information with care and discretion
- Excellent problem-solving skills and a commitment to delivering high-quality service
- Previous experience working in a healthcare environment is desirable
Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:
- Competitive Rewards: Attractive remuneration package and employee referral bonus scheme.
- Health & Wellbeing: A comprehensive wellbeing programme and generous Christmas/New Year breaks.
- Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.
Ko wai matou | Our Organisation
At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:
- Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
- Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
- Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.
We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion.
We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.
If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at careers@schl.co.nz for a confidential conversation.
Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora
Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.