Clinical Workstation
Clinical Workstation
Clinical Workstation support
Available: 8am - 6pm, Monday to Friday
Phone: 09 925 5380
Email: cws@schl.co.nz
Our electronic health record
Southern Cross Healthcare is committed to better health for more New Zealanders, with patient safety and a great patient experience at the centre of what we do.
Working with patients, specialists, staff and partners, we developed Clinical Workstation (CWS), the digital platform for managing our electronic health record (EHR). CWS supports onsite or remote, co-ordinated care, reducing errors and strengthening the security and privacy of clinical data while supporting focused and efficient clinical audits.
CWS is available 24/7 and gives credentialled practitioners real-time access to patient observations, assessments, clinical notes and history—improving visibility and communication across the care team to support optimal care.
“Brilliant and perhaps the best piece of technology I have seen in Southern Cross in the last 10 years” is how Julian Stoddart (orthopaedic surgeon at Southern Cross New Plymouth Hospital) recently described Clinical Workstation.
Clinical Workstation components
CWS
patient vitals at your fingertips
eAdmissions creates a connected digital journey for practitioners, patients, whānau, and hospital teams.
Invite your patients to join MyHealthcare, complete admission forms online, and review information and instructions relating to their upcoming hospital visit. The benefits of eAdmissions:
- Improved data security, accuracy and processing efficiency.
- Immediate access to the patient health questionnaire on submission.
- Capability to start the consent process by completing the Request to Treat and electronically signing at time of consultation.
- Earlier visibility for hospital preadmission teams, allowing more time to adequately assess patient needs.
- Completed patient admission form, patient health questionnaire and agreement to treatment can be viewed in CWS on desktop and mobile.
Find out more about eAdmissions >
"Southern Cross MyHealthcare e-Admissions is a useful tool in our practice, it eliminates the need for messy paperwork and allows the patient to complete their admission forms via their chosen electronic device in a timely manner.”
Jo Pearce, PA to Tim Tasman-Jones
Once admitted, patients automatically appear in the My Patient list, which is accessible by the clinical team. Easily toggle between patients when completing rounds.
View your patient’s current and upcoming hospital visits; allergies, conditions and alerts (reconciled with Ministry of Health NHI Warnings); and access in-depth information, including:
- Historic, current and future patient treatments (public and Southern Cross hospitals).
- Visibility and editing rights of patient conditions, allergies and alerts.
- Priority information highlighted in red.
"It provides essential access to previous admission records and current clinical data"
Antony Alford (Anaesthetist)
CWS provides immediate access to lab results, including any associated nursing actions or comments. Lab tests requested within Southern Cross Healthcare facilities will display in the patient record, and pre-admission lab results where the hospital has been cc’ed on the lab request.
- Add comments to lab results.
- Unread labs appear in bold.
"It is very useful to be able to look up patient progress and blood results."
Karen Grey (Anaesthetist)
Visibility of all prescriptions processed and dispensed by NZ community pharmacies via the Ministry of Health NZ ePrescription Service (NZePS)
- Patient dispensed medications are reconciled with the patient provided list (and any other sources) by nurses at preadmission and on admission to hospital.
24/7 Access to digital observation charts with the ability to drill into specific observations.
- View patient observations and trends anywhere, anytime – these include:
o Vitals
o Fluid balance and drain charts
o Blood glucose level and ketones - Modify patient vital sign parameters.
- History and real-time charting.
"I use it to view post op vitals for inpatients at night or when off site. I find it reassuring."
Engin Ahmed (Anaesthetist)
Access notes made by the healthcare team and add ward round and operation notes in real time.
- Dictate notes from your mobile.
- Review post-op notes remotely 24/7.
"I use it to document conversations with patients, ward round notes and conversations with ward nurses. Nurses like having orders confirmed directly online and it’s not ambiguous"
Engin Ahmed (Anaesthetist)
Access clinical assessments for the patient in a single view.
- Document patient assessments.
- Current knowledge of patient’s physical and emotional state.
- Diagrams allow body areas to be annotated to visually identify areas of concern.
"It’s fantastic. Often the preop nurses pick up on things not otherwise advertised which they can add to the record for us to see. Everyone’s notes about a patient are visible and accessible."
Grant Waters (Anaesthetist)
Clinical Workstation integrates with multiple third-party healthcare organisations for a more comprehensive electronic patient record.
- Discharge summary sent digitally to GP, with patients consent.
- Scanned documents from previous Southern Cross Healthcare facility visits.
- National Health Warnings from the Ministry of Health.
- Mindray ECG’s performed at Southern Cross Healthcare facilities can be viewed within CWS.
- Access to radiology reports and images are available within CWS without the need to open another application.
- Endobase Endoscopy reports from Southern Cross Healthcare facilities can be viewed in CWS and sent digitally to GP and specialist.
- For South Island/Te Wai Pounamu patients, a copy of their Discharge Summary is automatically sent to Health New Zealand/Te Whatu Ora.
“Having Radiology viewer in CWS is a game changer - gone is the need to remember which radiology provider did the scan as it is all brought together in one place.”
Dr Erica Whineray Kelly
CWS
The electronic health record at your fingertips
eAdmissions
eAdmissions is CWS functionality designed for specialists, patients, whānau, and hospital staff, enabling a connected and streamlined digital journey for all users.
The journey starts at the specialist room, where a booking request is submitted. This action triggers an invitation to the patient to register for MyHealthcare. MyHealthcare is the patient-facing web portal where patients securely complete their patient admission forms, view essential information, and receive instructions relating to their upcoming procedure.
The booking process of eAdmissions can be accessed on a PC, laptop and tablets.
Benefits eAdmissions
- Provides a digital admission pathway that improves efficiency, accuracy, and security for Southern Cross Healthcare facility admissions.
- Offers a single, real‑time view in CWS of admission and clinical information, including electronic forms and medication reconciliation, with visibility of patient progress.
- Eliminates paper forms.
- Enables practice staff to manage admission information directly through CWS.
How it improves the patient journey
- Provides a secure, easy‑to‑use online admission process that improves data quality and makes the experience simpler and more convenient for patients.
- Streamlines the admission process by allowing patients to complete secure, accurate forms online at their own pace.
- Replaces paper forms with a secure online process, improving accuracy, and efficiency.
CWS registration and login
Register for CWS
Clinical Workstation (CWS) is available for all Southern Cross Healthcare credentialled practitioners to access from within our facilities and remotely on their own devices.
If you do not have a CWS login, please click here to complete the External User Access Agreement and return to your Hospital Management or email cws@schl.co.nz. When your registration request is approved by our team, you will receive an email invitation.
Click the 'Accept Invitation' link and follow the onscreen prompts to complete the process. After your authentication setup is complete, you will be able to access CWS securely.
CWS Login
You must be registered for Clinical Workstation before you can login.
Mobile phone login
Open this link on your smartphone http://internet-cwsm.schlweb.com/ and follow the prompts to add it to your home screen.
Then open the app and login.
PC, laptop or tablet login
Open this link
Login with your registered email address and password.
For Medical specialists
Video - Entering Vitals on a mobile
Video - Viewing Vitals on a mobile
Video - Making modifications to Vitals in CWS
Video - Dictating Ward Round Notes and Op Notes
Video - Adding a comment to an abnormal blood result using mobile
Video - Completing a Request to Treat in eAdmissions
Adding a comment to an abnormal blood result in CWS
How to send a text message via CWS progress notes
Viewing patient forms on mobile
Frequently asked questions
Who should I contact if I need support or have any questions about CWS or eAdmissions?
Contact the team on 09 925 5380 between 8am and 6pm Monday to Friday, or email cws@schl.co.nz
What are the differences between the full version of CWS on PC and iPad vs the mobile version?
Mobile CWS provides access to vital patient information and core functionality 'on-the-go'. CWS Desktop Portal offers a more comprehensive feature set. CWS is constantly evolving and new features are being added regularly based on feedback from our users.
Is CWS secure?
Yes, CWS is built on secure, high-performing, resilient infrastructure – Amazon Web Services (AWS). HIPAA compliant, Southern Cross Healthcare is committed to world class security measures to ensure the security and privacy of patient data. Two-Factor Authentication is also a requirement for access to CWS.
What do I do if I’m having problems logging into CWS?
We have a dedicated helpline for medical practitioners and PAs, available Monday to Friday between 8am and 6pm call 09 925 5380. Or, click here to arrange a call-back at a time more convenient for you.
Why do I need to put my mobile number on the external user access agreement?
The system contains patient information, we need to ensure you have a secure login by using Microsoft authentication (in the same way a person is verified for internet banking). A code is sent by text to your mobile number, and this is required to access the system.
Why can't I use the shared email at my practice?
The email you use is part of the authentication process. We need a unique email to verify who is entering and viewing patient information.
When I work from home, can I access the system?
Yes, Clinical Workstation is a web-based system, so you can access it anywhere in New Zealand.
My bookmark for eAdmissions is no longer working. What should I do?
Follow these steps:
1. Delete the existing bookmark you saved on your computer
2. Clear your cache (if you are unsure how to do this contact your IT provider)
3. Click on this link - a webpage will open
4. Once you see your email address, save as a bookmark or add to favourites, then continue to enter your credentials to access the system.
The surgeon has changed the procedure details. What should I do?
Email the change to the hospital bookings team as the changes cannot be made by the practice administrator.
The date for the procedure has changed. What should I do?
Email the change to the hospital bookings team.
I've entered the wrong patient details for a booking request. What should I do?
Email the hospital bookings team and request they cancel the booking request then create a new booking request on the correct patient.
I have a late booking that has come in after I've sent my theatre list, what should I do?
Contact the hospital bookings team and follow the usual process.
The surgeon has changed the hospital. What do I do?
Email the hospital bookings team with the details. They will make the changes.
How do I edit my submitted booking request?
Email the hospital bookings team with the changes as you cannot edit the request.
If the patient insists on paper forms, do I need to create a booking request?
Yes. When completing the booking request, answer 'No' to the question "Does the patient wish to complete Admissions Forms online?"
I don't have the patient representative's date of birth; can I just use the patient's date of birth instead?
No. The patient representative must enter their own DOB to complete the registration process for MyHealthcare.
The patient has called to say their details in MyHealthcare are incorrect. What do I do?
Details are extracted from the Ministry of Health, if these details are incorrect and need to be updated the patient will need to contact their GP. Inform the hospital and they will follow their usual processes for incorrect details.
My patient does not have a mobile phone. I know that this is a mandatory field. What should I do?
Enter the patient's landline number in the mobile section. Then submit the booking request.
I've entered the wrong email for the patient. Can I correct this?
Please refer to "Re-invite a patient to register for MyHealthcare" training module just above, under "For practice staff".
I've entered the interpreter details in the booking request. Why do I have to book the interpreter?
On most occasions the interpreter is booked by the practice rooms.
Why can't a family member be the interpreter?
Clinical consents require a professional medical interpreter. Family members cannot interpret patient's consent.
Patient has not completed their forms on MyHealthcare. Who is responsible for follow up?
We have a helpline for patients to call to assist them with completion. If the patient has not completed their forms 10 days prior to surgery, they are contacted and offered assistance by an external support team.
Who do patients call if they need help with registering for MyHealthcare?
We have a dedicated helpline number for MyHealthcare queries - 0800 792 273