CWS
CWS
One electronic patient record available 24/7 in real time
Southern Cross Healthcare’s focus is committed to better health for more New Zealanders. Ensuring patient safety and the best possible patient experience is core to what we do.
With this in mind, we have worked closely with the people that are key to sharing this experience, our patients, medical specialists, staff and partners. Together we have created a digital platform which manages our Electronic Patient Record (EPR), known as Clinical Workstation (CWS). This enables medical specialists to offer onsite or remote co-ordinated, accurate, and timely care which begins at the practice room. Being digital minimises errors, provides safer care and enhances security and privacy of patient's clinical data while supporting focused and efficient clinical audits.
Our Chief Medical Officer, Erica Whineray Kelly shares the advantages of being digital.
If you are a Southern Cross Healthcare credentialled medical practitioner and want to sign up for Clinical Workstation, start this process by completing this user agreement.
Clinical Workstation Support
Available Monday to Friday
8am - 6pm
Tel 09 925 5380
Email cws@schl.co.nz
Clinical Workstation provides real-time patient information wherever you are
Clinical Workstation (CWS) provides Southern Cross Healthcare credentialled practitioners with real-time patient vitals, assessments, clinical notes and historic data. By improving access, visibility and communication for all health professionals, CWS supports optimal patient care.
- Access patient records securely online anywhere and anytime from our computer or your own device/smartphone.
- Real-time patient data including vitals, alerts, lab results, notes and clinical assessments.
- Update treatment plans and progress notes online.
- Add patient notes from home or use dictation functionality during rounds or in theatre.
- Patient history contains previous hospital visits, dispensed medication, allergies and conditions.
- With eAdmissions patients can safely submit their admission forms online.
“Brilliant and perhaps the best piece of technology I have seen in Southern Cross in the last 10 years” is how Julian Stoddart (orthopaedic surgeon at Southern Cross New Plymouth Hospital) recently described Clinical Workstation.
CWS
patient vitals at your fingertips
eAdmissions creates a connected digital journey for practitioners, patients, whanau and hospital admissions teams. Invite your patients to join MyHealthcare, to complete admission forms online and review information and instructions relating to their upcoming hospital visit. Submitted forms and admissions data is viewable within CWS, providing you with a centralised access point to view both clinical data and admission information relating to the patient’s upcoming hospital visit.
- NEW: Completed Patient Admission Form, Health Questionnaire, and Agreement to Treatment Form can be viewed from mobile.
- Complete a Request for Treatment to inform the hospital admissions team of an upcoming procedure before theatre lists are finalised.
- Access patient admission data, including the patient health questionnaire and electronic medicine reconciliation, in CWS as soon as it is submitted.
- Improved data security, data accuracy and processing efficiencies.
- 11% uplift in form completions due to text reminders (implemented June 2024).
Find out more about eAdmissions >
"Southern Cross MyHealthcare e-Admissions is a useful tool in our practice, it eliminates the need for messy paperwork and allows the patient to complete their admission forms via their chosen electronic device in a timely manner.”
Jo Pearce, PA to Tim Tasman-Jones
Once admitted, Southern Cross hospital patients automatically appear in the My Patient list, which is accessible by the clinical team. Easily toggle between patients when completing rounds.
View your patient’s current and upcoming hospital visits; allergies, conditions and alerts (reconciled with Ministry of Health NHI Warnings); and access in-depth information, including:
- Historic, current and future patient treatments (public and Southern Cross hospitals).
- Visibility and editing rights of patient conditions, allergies and alerts.
- Priority information highlighted in red.
"It provides essential access to previous admission records and current clinical data"
Antony Alford (Anaesthetist)
CWS provides immediate access to lab results and any appended nurse actions/comments. Out of range results are highlighted for quick viewing. The lab results available are those requested from a Southern Cross Healthcare facility and any pre-admission labs where the Medical Specialist has cc’ed the hospital. Lab results prior to hospital admission can be incorporated into CWS to ensure a comprehensive patient record is available to clinical staff on admission.
- Add comments to lab results.
- Unread labs appear in bold.
- Coming soon: Radiology and Endoscopy report access.
"It is very useful to be able to look up patient progress and blood results."
Karen Grey (Anaesthetist)
Visibility of all prescriptions processed and dispensed by NZ community pharmacies via the Ministry of Health NZ ePrescription Service
- Patient dispensed medications are reconciled with the patient provided list (and any other sources) by nurses at preadmission and on admission to hospital.
- A future release: medication prescription and administration functionality.
24/7 Access to digital observation charts with the ability to drill into specific observations.
- View patient vitals and trends anywhere anytime.
- Modify patient vital sign parameters.
- History and real-time charting of pain score including any appended comments.
"I use it to view post op vitals for inpatients at night or when off site. I find it reassuring."
Engin Ahmed (Anaesthetist)
Within the Notes tab, access all patient notes made by the patient’s healthcare team. Add patient notes remotely, or use your mobile and save time dictating patient notes during ward rounds or in theatre. From a tablet or larger screen, use docked windows to make clinical notes whilst viewing other section of CWS.
- Document pre-operative conversations with patients and communicate pre-operative notes with nurses.
- Dictate notes from your mobile including the immediate operation note and initial treatment plan.
- Review nurse post-op notes remotely 24/7.
"I use it to document conversations with patients, ward round notes and conversations with ward nurses. Nurses like having orders confirmed directly online and it’s not ambiguous"
Engin Ahmed (Anaesthetist)
Within Assessments, access to an editable and patient centric view of clinical assessments. View all health professional assessments for the patient in a single view.
- Document patient assessments.
- Current knowledge of patient’s physical and emotional state.
- Diagrams allow body areas to be annotated to visually identify areas of concern.
"It’s fantastic. Often the preop nurses pick up on things not otherwise advertised which they can add to the record for us to see. Everyone’s notes about a patient are visible and accessible."
Grant Waters (Anaesthetist)
Clinical Workstation integrates with multiple third-party healthcare organisations for a more comprehensive electronic patient record.
- Mindray ECG’s performed at Southern Cross hospitals can be viewed within CWS.
- Access to radiology reports and images are available within CWS without the need to open another application.
- For South Island/Te Wai Pounamu patients, a copy of their Discharge Summary is automatically sent to Health New Zealand/Te Whatu Ora.
- Endobase Endoscopy reports from Southern Cross Healthcare facilities can be viewed in CWS.
“Having Radiology viewer in CWS is a game changer - gone is the need to remember which radiology provider did the scan as it is all brought together in one place.”
Dr Erica Whineray Kelly
CWS
The Electronic Patient Record at your fingertips
eAdmissions
Patient Information
Lab Results
Dispensed Medications
Vitals
Clinical Notes
Clinical Assessments
Integration
CWS/Electronic Patient Record Release Notes
Our latest CWS release, the Matariki 2024 release, includes: Text reminders to encourage quicker patient admission form completion. Integrated updates from the Patient Health Questionnaire to clinical record conditions and alerts creating focused, accurate lists for pre-admission/admissions checks. Automated functions and views for fluid balance management. Risk assessments can be viewed and managed from one place. Improved infection monitoring of PIVCs through additional functionality.
Register for CWS
Clinical Workstation (CWS) is available for all Southern Cross Healthcare credentialled practitioners to access from within our facilities and remotely on their own devices.
If you do not have a CWS login, please click here to complete the External User Access Agreement and return to your Hospital Management. When your registration request is approved by our team, you will receive an email invitation (this proces may take up to three working days).
Once you have accepted the invitation, click the 'Accept Invitation' link and follow the onscreen prompts to complete the process. After your authentication setup is complete, you will be able to access CWS securely.
CWS Login
You must be registered for Clinical Workstation before you can login.
Mobile phone login
Open this link on your smartphone http://internet-cwsm.schlweb.com/ and follow the prompts to add it to your home screen.
Then open the app and login.
PC, laptop or tablet login (supports full version of CWS)
Open this link
Login with your registered email address and password.
Training modules
Video - Entering Vitals on a mobile
Video - Viewing Vitals on a mobile
Video - Making modifications to Vitals in CWS
Video - Dictating Ward Round Notes and Op Notes
Video - Adding a comment to an abnormal blood result using mobile
Video - Completing a Request to Treat in eAdmissions
Adding a comment to an abnormal blood result in CWS
How to send a text message via CWS progress notes
Viewing patient forms on mobile
eAdmissions training
Add a Note to a Booking Request
Adding the Microsoft Authenticator app to a new mobile
Create a Booking Request from a Request to Treat
Video - How to create a booking request from a Request to Treat
Video - How to create a New Booking request
Edit a Patients Representatives Details
Reinvite a Patient or Patients Representative to Register for MyHealthcare
Frequently asked questions
Mobile CWS provides access to vital patient information and core functionality 'on-the-go'. CWS Desktop Portal offers a more comprehensive feature set. CWS is constantly evolving and new features are being added regularly based on feedback from our users.
Yes, CWS is built on secure, high-performing, resilient infrastructure – Amazon Web Services (AWS). HIPAA compliant, Southern Cross Healthcare is committed to world class security measures to ensure the security and privacy of patient data. Two-Factor Authentication is also a requirement for access to CWS.
We have a dedicated helpline for doctors: Monday to Friday between 8am and 6pm call 09 925 5380. Or, click here to arrange a call-back at a time more convenient for you.
The system contains patient information, we need to ensure you have a secure login by using Microsoft authentication (in the same way a person is verified for internet banking). A code is sent by text to your mobile number, and this is required to access the system.
The email you use is part of the authentication process. We need a unique email to verify who is entering and viewing patient information.
Yes, Clinical Workstation is a web-based system, so you can access it anywhere in New Zealand.
No. The patient representative must enter their own DOB to complete the registration process for MyHealthcare.
Email the change to the hospital bookings team as the changes cannot be made by the practice administrator.
Email the change to the hospital bookings team.
Email the hospital bookings team and request they cancel the booking request then create a new booking request on the correct patient.
Contact the hospital bookings team and follow the usual process.
Email the hospital bookings team with the details. They will make the changes.
Email the hospital bookings team with the changes as you cannot edit the request.
Details are extracted from the Ministry of Health, if these details are incorrect and need to be updated the patient will need to contact their GP. Inform the hospital and they will follow their usual processes for incorrect details.
On most occasions the interpreter is booked by the practice rooms.
Clinical consents require a professional medical interpreter. Family members cannot interpret patient's consent.
Yes. When completing the booking request, answer 'No' to the question "Does the patient wish to complete Admissions Forms online?"
Enter the patient's landline number in the mobile section. Then submit the booking request.
We have a helpline for patients to call to assist them with completion. If the patient has not completed their forms 10 days prior to surgery, they are contacted and offered assistance by an external support team.
We have a dedicated helpline number for MyHealthcare queries - 0800 792 273
Please refer to "Re-invite a patient to register for MyHealthcare" training module on https://healthcare.southerncro....
Follow these steps:
1. Delete the existing bookmark you saved on your computer
2. Clear your cache (if you are unsure how to do this contact your IT provider)
3. Click on this link https://login.microsoftonline.... - a webpage will open
4. Once you see your email address, save as a bookmark or add to favourites, then continue to
enter your credentials to access the system.
Contact the team on 09 925 5380 between 8am and 6pm Monday to Friday, or email cws@schl.co.nz